Questions we get
before the first quote.

One unit, for any standard catalogue model. There is no container minimum and no minimum project value. For custom builds the minimum is also one unit, but a design and prototype fee applies, which is credited against the production order.

Yes. OEM is a normal part of our work. Send a drawing, a 3D model or a physical sample; we return a manufacturability review, a price and a lead time. We can produce structure, sheet metal, acrylic parts, control cabinets or the complete unit, and we do not put our brand on OEM goods.

Standard catalogue models: 4–8 weeks after deposit, depending on the model and the batch size. Custom exhibits: 10–16 weeks after design freeze, including one prototype review for new mechanisms. Export packing adds about one week. Dates are confirmed in the contract, not estimated verbally.

Plywood cases with foam blocking, desiccant and a packing list per case. We ship EXW, FOB or CIF as you prefer; the usual port is Shanghai. For a full hall we prepare a loading plan and label cases by installation zone, so the site team can open them in the right order.

Yes, for larger projects. Our engineers travel for positioning, commissioning and staff handover — for the MMSC project in Indonesia the team was on site for more than two months. For small orders we can supervise installation remotely by video, or supply a step-by-step commissioning checklist and stay on video through the first run.

It is quoted separately from the exhibits, because it depends on distance, duration, visa and local labour rules. We give a fixed price for a defined number of engineer-days, and state what is included: travel, accommodation, tools, consumables, and whether local helpers are needed.

One year on structure and control for all models, custom work included, with the terms written into the contract. Wear parts — handles, bearings, lamps, printed panels — are consumables and are priced in the spare-part list rather than covered by warranty.

Every order ships with a starter kit: one of each critical module, plus the consumables a hall uses most. The kit list is generated from the exhibit's parts list, with part numbers, so a replacement can be ordered years later by number rather than by photograph and description.

Yes. Control packages are built for 110 V or 220–240 V, 50 or 60 Hz, and interface text is supplied in the language you specify. Both are decided at order stage; changing voltage after manufacture is possible but costs more.

We can provide material certificates, electrical test records and a declaration of the standards the unit was built to. If your project requires a specific certification we do not hold, we will say so at enquiry stage rather than after the contract — and where possible we will quote the cost of obtaining it.

Ask both suppliers for the same three things: a dimensioned specification, the bill of materials for the mechanism and drive, and the number of test cycles before dispatch. Price differences almost always come from one of those three. We will share ours on request, and we will tell you honestly if a cheaper quote is cheaper for a reason.

Yes. We are in Jiading, Shanghai, about 40 minutes from Hongqiao airport. Tell us a week ahead and we will arrange a full walk-through: cutting, welding, acrylic, control assembly and the test bay, plus whatever is in production that week. Video tours are possible if travel is not.

Typically 30–50% deposit with the balance against documents before shipment, confirmed per contract. For first orders we may ask for a larger deposit; for repeat orders, terms are negotiable. We invoice in USD or EUR.